How to Request a Return
If you received an incorrect, damaged, or defective part, you can request a return by submitting a support ticket. Our team will review the request and provide return instructions.
How to Start a Return
1. Submit a Support Ticket
In your ticket, please include:
Your Order Number
Full Name
Email Address used for the order
The Part Number you want to return
A short explanation of the issue
Photos (required for damaged or incorrect items)
2. Wait for Approval
Our team will respond within 1–2 business days.
If the return is approved, you’ll receive:
Return instructions
A prepaid return label (if applicable)
Any restocking fee details (if applicable)
Mandatory Return Address
All approved returns must be shipped directly to our returns facility listed below, regardless of where the product was originally shipped from, including drop-shipped orders.
Returns sent to any other address or vendor location will not be accepted and will not be refunded.
Green Spring Tractor
846 Greenspring Rd
Newville, PA 17241
Return Policy Summary
Return requests must be submitted within 30 days of delivery
Items must be unused, uninstalled, and in original condition, including all packaging
Electrical parts, custom items, special-order parts, and installed or used items are not eligible for return
Returns due to customer error (ordering the wrong part, no longer needed, etc.) are subject to a 20% restocking fee
Return shipping costs are the customer’s responsibility, unless the return is due to our error
Refunds are issued to the original payment method only after inspection and approval
All returns must be shipped to our Newville, PA address listed above — returns sent elsewhere will not be refunded
After the Return is Received
The item will be inspected for condition
If approved, refunds or replacements are processed within 5–7 business days
You’ll receive an email confirmation once your return is complete
Questions?
Contact us any time at:
📧 support@greenspringtractor.com
We're happy to help.